How is ez car rental

Pros "Super fast and friendly customer service s. Cons "The customer service was horrible" in reviews. Overall Rating 7. Value for money. Traveler rating. We waited in a 45 min line to get to the desk, then spent 15 min answering questions and signing forms, then the rep told us we had to wait 30 min for our car, even though we had prepaid for it and reserved the time.

We had been travelling with a toddler since a. He kept trying to tell me that everyone else was waiting too, as if I should be okay with the poor service, just because other people were also getting poor service. He finally talked to a manager and got me an upgrade to an available vehicle, but then he was very rude to me.

Every time, we have some issue with really long waits, whether it is waiting for a rep to show up to the desk, waiting for a shuttle for min, or standing in the line to fill out paperwork, there is always a long process that we do not experience with other rental car companies. Reviewed Sep 26 Try to trick you at counter Pros: The car was what you get for the money and the process was very quick.

Drop off was great for trying to catch a flight. Cons: When picking up car, workers at counter try to get you to spend more money. She asked me if I want to do basic or full coverage insurance as if it wasn't optional.

I have insurance through my car insurance company. It was very frustrating thinking back to all the things I luckily said no to. Also car was good, but shaky over 40mph just a simple alignment no a big deal though. Reviewed Dec 18 Sneaky Toll Fees Cons: When we picked our car up, we were told that we would be ok without using the toll transponder they try to 'add on' for some ridiculous amount per day as long as we had plenty of change and paid all the tolls I'm sure they're making a mint off of all these 'admin fees'.

Reviewed May 10 Terrible Check In - Everything Else, Just Ok Pros: They were out of the car size we ordered, but he at least gave us a mini van at no additional charge Cons: Check-In took way too long. Only one person working. System was slow. He was on his personal cell phone for parts of the experience. I couldn't read what I was initialing in the little boxes on the electronic key pad, and when we got outside we had to wait again Overall, bad experience and won't be back.

Chevrolet Suburban group 7. Chevrolet Tahoe group 7. Chrysler group 5. Chrysler Pacifica group 7. Dodge Grand Caravan group 7. Ford E group Ford Focus group 5. Ford Fusion group 5. Ford Transit Passengervan group GMC Acadia group 7. Hyundai Elantra group 5. Hyundai Santa Fe group 5. Fullsize elite. Infiniti Q50 group 5. Jeep Cherokee group 5. Kia Sorento group 5. Lincoln MKS group 5. Mini Countryman group 5. Mitsubishi Mirage group 4. Nissan Frontier group 4. Nissan Quest group 7.

Nissan Sentra group 5. Nissan Versa group 5. Cons: I prepaid for my car rental. She asks me if I want insurance, I tell her no. Was told it was my fault for not reading multiple pages of fine print contract lingo. Just terrible! Will never use again. I would never normally write a review but would never want a business traveler to have to deal with this company.

Reviewed Feb 27 Had to take minivan which cost me more in gas. Also had to wait for 5 minutes for agent to return to counter at pm.

Reviewed Nov 29 Pros: Although booked 24 hours early, at the airport the rep told us you have to wait for 1. They did not give us the car and asked to book somewhere else. Horrible experience. Never ever will book EZ car rental. Reviewed Jul 1 Pros: Car was clean, service was friendly, pick and drop off were easy. Cons: When I arrived to pick up the car, the vehicle type we had reserved was not available. We had the choice of upgrading or waiting an hour and a half.

After a long trip I did not want to wait so we asked if they could comp us the upgrade but refused. Reviewed Jul 14 Pros: After and shuttle ride and long walk we found the EZ counter was closed!?!? Signage directed us to the Advantage counter, 1 floor up, to rent from them? Then there was a long wait in line in order to get the paperwork completed. What kind customer service is this???

Reviewed Sep 18 Other suppliers in Atlanta scored. Address Rental Car Center Pkwy. Hours Monday - Tuesday - Wednesday - Thursday - Friday - Saturday - Sunday - View deals. Good to know.